COMMON QUESTIONS

QUESTIONS AND ANSWERS

Here you will find answers to the most frequently occurring questions regarding our activities. If you cannot find an answer to your question, please feel free to contact us at any time.

Can you drive a dog sled yourself?

Yes, if you have turned 16.

When are you open?

Our operations are conducted between September and April, but our tours can be booked all year round.

What applies in case of cancellation?

When canceling a service, it must be done via email and sent to teamasanilsson@gmail.com. Contact details and order number regarding the booking must be provided by the Customer so that Arctic Dogsled AB can easily trace the cancellation to the correct booking.

Cancellation up to sixteen days (16 days) before departure entitles you to a 75% refund.
Cancellation no later than three to fifteen days (3-15 days) before departure gives the right to a 50% refund.
Cancellation less than seventy-two hours (72 hours) before departure is non-refundable.

What about compensation in the event of an accident?

Personal injury or other accident for the Customer that occurs due to an accident during Arctid Dogsled AB’s event must be covered by the Customer’s own insurance company. We therefore ask you to check which insurance company you have and to what extent before your visit with us.

On the Northern Lights Tour - Will I get my money back if there are no Northern Lights?

We cannot guarantee the northern lights, but the tour offers good opportunities to experience the northern lights if the weather permits.

What is required to drive a scooter?

In order to drive a scooter on a guided tour, you must have a valid driver’s license for a car or motorcycle.

Can children participate in scooter tours?

Children who are tall enough to reach down with their feet on the scooter’s steps when sitting on the scooter can sit behind the driver. Younger/shorter children come along in a sled pulled by the guide’s scooter. The parent assesses whether the child can sit alone in the sled or whether an adult must sit with them.

We have children in their teens, can they sit without an adult on their sled?

Teenagers can absolutely sit on the sled by themselves. In the case of younger children, the parent must decide for themselves the child’s ability to sit independently on the sled, usually we have judged that it goes well from around the age of 7.

How cold can it be when you go dog sledding?

Normally it is between 15 and 25 minus degrees in January and February. But we drive when it’s colder depending on other circumstances.

Does it matter how much you weigh when going dog sledding?

If you weigh more than 95 kg, it is good to state this when you book.

Do you have an age limit for dog teams?

You must be 3 years old to participate.

How many people can fit on a sled?

When we plan the tours, we expect 4 people on the sled unless there is a special circumstance.